Terms and Conditions

Russian language tuition and business/sales training

• Fees are required in advance – please note that a place on the course will only be confirmed upon receipt of full payment.
• We regret that once a course has commenced fees are not refundable and that no partial refund can be given for any classes not attended.
• Cancellation made with less than two weeks' notice before the start of a course will be subject to a 25% cancellation charge.
• We regret that once a course has commenced it is not possible to defer the course to another start date. Before the start of the course you can defer it to another start date once.
• We cannot accept responsibility for any unforeseen changes in a participant's circumstances that may prevent attendance.
• We reserve the right to cancel a course (a full refund will be given), or replace a tutor if unavoidable.

Cancellation Policy for one-to-one tuition

We are quite flexible and try to do our best to understand our students' circumstances, but there is 24 hour cancellation policy ie if you warn the tutor about the cancellation of a class less than 24 hours before it is supposed to start we ask you to pay 100% of the fee. This policy is applied in order that we can make the best use of our tutors’ time and thus be able to offer the best service to our students.

Payments

• Paying by cheque - Cheques must be made payable to ‘Russia Local Ltd.’ and cannot be post-dated.
• Paying by BACS or credit/devit card - Please contact us for our bank details.
• Paying in cash - Cash payments can only be made in person in our office.

Payment by invoice/employer

Students funded by their employer should submit a signed sponsorship document when applying. This should be a letter from the employer on the organisation's headed paper, stating the student's name and the amount of sponsorship. An invoice will then be raised and sent from us directly to the employer.

Refunds

Students who wish to retract their registration with us must contact us at least two weeks before the start of course in order to be eligible for a full refund. During the last two weeks before the start of the course applicants requesting a refund will be charged a 25% administration fee (and so will only be eligible for a refund of 75% of the original fee).

Once a course has started we will not issue any refunds or accept any deferrals.

Please note that if you paid by cash or cheque we can only refund you in the form of a cheque. This can take up to four weeks.